Front Office Executive Job at Prime Healthcare Group - Dubai

Prime Healthcare Group - Dubai
Prime Healthcare Group - Dubai
Front Office Executive Job at Prime Healthcare Group - Dubai
Working in dubai | Open Job vacancies in Dubai

Front Office Operations:
  • Ensure timely response to all the telephone calls received at the front desk and respond or transfer them appropriately ensuring highest levels of customer care
  • Ensure front office reception area is ambiance is appropriately maintained to comfort patients
Patient Registration:
  • Welcoming the patient to the facility and ensuring all of the patients questions are responded with accuracy.
  • Carrying out the registration process to assist the patients for doctor appointments, laboratory tests, radiology tests and any other services as desired / required.
  • Ensuring registration documentation are complete to adhere to the department policies and procedures
Patient / Patient Family Education:
  • Clearly communicate with the patient and family about the pre-procedure requirements and steps involved
  • Educate the Patient / Patient Family on doctor’s consultation / follow up therapy or laboratory test procedures in line with the requirement of the patients visit.
Health Insurance Procedures:
  • Ensure to follow the documentation process including the patient consent form sign-off required for process healthcare insurance claims
  • Adhere to the protocol for acquiring approvals for certain – procedures / tests or medication. Advice the patient about turnaround the usually required by the insurance policy
  • Contact the patient to update when the approvals are received from the Insurance, to enable the patients to visit for the required procedures or tests.
  • Advice the concerned department – i.e. laboratory or pharmacy with the updated details of the patients’ insurance approvals.
  • Ensure that only approved insurance claims for testing or therapy are being invoiced to enable generate barcodes for report documentation.
  • Coordinating with office assistants to ensure the request form for diagnostic services / branch are being appropriately addressed.
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Preferably graduate of Nursing or with medical background.

Medical: Non Medical
Close Date: 31/03/2021

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