Front Desk Agent Job at Rosewood Hotels & Resorts - Abu Dhabi

Rosewood Hotels & Resorts - Abu Dhabi

Front Desk Agent Job at Rosewood Hotels & Resorts - Abu Dhabi

Job Description:
OVERVIEW/BASIC FUNCTION:
Check-in/check-out resort guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors.

OSHAD RESPONSIBILITIES:
While at work, (and while on work premises) an associate shall:

• Take reasonable care of their own health and safety.
• Take reasonable care of the health and safety of a person and the workplace, that may be affected by their acts or omission at work;
• Cooperate with full compliance with Hotel’s developed OSHMS policies, OSHMS procedures & operational works instruction in order to protect the health and safety of the people.
• Report to immediate supervisor any situation which they have reason to believe could present a hazards and which they cannot themselves correct;
• Report all OSH incidents and work related injuries; and
• Not intentionally or recklessly interfere with or misuse anything provided (e.g. Equipment & machineries, PPE, etc.) at the Hotel’s workplace in the interest of health, safety, welfare or protection or management of the workplace.
• Participate in conduct of OSH related planning and implementation in order to achieve the Hotel’s OSH objectives, targets & program.
• Attend all training arranged by Hygiene, Health & Safety Manager such as OSH training, safety Induction, on the job training, tool box talks, etc.

ACCOUNTABILITY:

• Held accountable and committed whatever it takes to comply with the company’s OSHMS Policies, OSHMS Procedure, & Operational Works Instruction and any other relevant legislation applies within the organization.
• Held accountable to take care of their own health and safety, other person in the workplace that may be affected by their acts or omission at work.
• To report their supervisor or respective Manager.

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QUALIFICATIONS:
Experience: Previous experience as a Front Desk Agent in a luxury or ultra-luxury hotel.
Education: High school diploma.

General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Technical Skills: Ability to input and access information in the property management system/computers.

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