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| Emirates National Oil Company - Dubai |
Brief Description
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Job Purpose
Under the day to day supervision of Head of Collections - Card job Holder is responsible for collecting payments of fuel, lubes, car wash and c-store sales from EPPCO/ENOC service station outlets sold through Select cards and other possible vehicle related expenditure across the United Arab Emirates on or before the due date to minimize loss.
Detailed Description
Principal Accountabilities
- Minimizing the outstanding payments of Card Marketing by collecting invoice value from 1,700 customers/territories entrusted on every month in time and efficient collection of delinquent debts as well. Activities include collection and recovery. Be in contact with all customers in assigned territory on monthly basis and make sure that invoices are reached and payment will be made on time.
- Authority for activating and deactivating of customers those who did not affect the payment as per the procedure.
- Ensuring that operational resource are used to maximum efficiency.
- Assist Government customers from getting new cards till payment since Collection team is the point of contact for their requirements.
- Answering the customer queries related to card marketing.
- Manage collection to maximize recovery whilst retaining customers within the assigned territory.
- Meeting with Government offices accounts managers to fasten payments
- Follow-up for expired bank guarantee renewals
- Convincing about the various charges in the invoice and collecting the same
- Authority to take spot decisions about stop supply/open connected with if there is any discrepancies
- Educating customers about facilities and mode of payment
- Educating customers about advantage of availing web access
- Keep in touch with the key personnel in Rulers Court, Govt. offices and VIP customers.
- Achieve the target set by the management, time to time.
- Inform customers about their bank guarantee expiry and get the renewed one in time.
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Professional Area
Job Title: COLLECTION OFFICER
Years of Experience :2
Driving License Type
Nationality Type: UAE Nationals
Contract Type: Open
