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| Al Ghazi - Dubai |
Hiring a Call center Agent for Dubai.
Key Responsibilities:
- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Handling and resolving customer complaints regarding product sales to customer service problems.
- Researching required information using available resources.
- Providing customers with the organization’s service and product information.
- Identifying, escalating priority issues and reporting to the high-level management.
- Processing forms, orders, and applications requested by the customers.
- Following up complicated customer calls where required.
- Routing inbound calls to the appropriate resources.
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Key Requirements:
- Degree holder in Relevant Field.
- Previous experience as a Call center agent.
- Detail knowledge of process and workflow.
- Attention to details, self-management and supervisory skills.
- Proficiency in spoken and written English.
- Detail focused and good commitment.
