 |
| Qatar Airways - Doha |
About the role
We at Discover Qatar aim to create and deliver unique and unforgettable experiences of Qatar through providing the Doha City Tour for QR passengers who have more than 5 hours transit and to promote Qatar as a tourism destination (program initiated by QR and QTA)
To achieve our ambition we need you to share your skills and fresh ideas, this includes:
- Lead the team, supervise and provide support on daily City tour operations.
- Coordinate with third party supplier and ensure the tours run without delay and issues.
- Provide excellent customer support and support the team to solve customer issues.
- Prepare monthly roster for the team and provide back-up on staff shortage to run the operations.
- Report to DQ Manager and assist him in future expansion project of the Operations.
- Coordinate with Second party (QTA) officials on expansion project of the current operations.
- Coordinate with HIA and MOI officials to have an update of visa requirements.
- Support and motivate the team by regular meetings and solve issues related to operations.
- Assist passengers in their common queries.
- Send updates about the tour timings to Hub Control and information desks in HIA.
- Support the team in-case of any emergency situations which can happen during the tour.
- Attend, investigate and provide quick and valuable feedback for customer complaints.
- Maintain weekly and monthly reports on tour manifest and monitor the flow of passengers.
- Be part of an extraordinary story
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
Qualifications
About you
- Relevant Vocational, Tertiary or Trade qualification. While having IATA or airline Basic Tariff course would be an advantage.
- Please have a minimum 3 years relevant experience in customer service and facing customers.
- Excellent written and spoken English is essential for the role, while any additional languages relevant to Contact Centre business is an advantage.
- Good knowledge of world Geography and knowledge of airline reservations and ticketing processes and systems will be a strong asset.
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
