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| DHL Dubai |
Customer Experience Manager MEA (m/f/d) weekly working time of 40 hours.
Mondays to Fridays.
TODAY, YOU’RE STIMULATING THE WAY A CUSTOMER SUCCEEDS.
TOMORROW, YOU’RE SHAPING THE WAY THE WORLD WORKS.
At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.
Customer Solutions & Innovation (CSI) is DHL's cross-divisional commercial and innovation unit. We are responsible for managing about 100 of DHL's largest and most strategically important customers providing them with sector expertise, best in class account management and most innovative products & solutions.
The Mobile Innovation Center is an ecosystem expansion to compliment the other 3 DHL Innovation Centers globally. Kicking off the first stop in Dubai in parallel to Expo 2021 (and strategically located nearby), the flexible format is suited for MEA’s diverse market, and will showcase cutting edge innovations and industry capabilities. The Innovation Center building itself would represent the cutting edge technology in construction: it would operate as permanent building having all necessary facilities (showroom, meeting spaces, office, hospitality area) but can be dismantled and relocated to a new location.
The Customer Experience Manager is responsible for driving operational excellence of the Innovation Center as well as ensuring that building is operated and maintained optimally. It is a team lead role and will require you to provide direction to facilitate the best possible customer experience for visitors and successful execution of the events and workshops that will be hosted at the Innovation Center including center opening.
The position will be based in Dubai till July 2022, afterwards further 6-10 months assignments within the MEA region.
Tasks:
- Oversee all incoming bookings and event requests at the Mobile Innovation Center and strategically prioritize requests based on alignment to business priorities
- Support the planning and event execution for local events utilizing existing best practice and tools, e.g. IoT days, AI day, coordinating with internal events managers as well as external event vendors (e.g. catering, exhibitors)
- Manage the Mobile Innovation Center operations and coordinate with the wider Mobile Innovation Center functions and external suppliers to ensure each visit is prepared and executed seamlessly and that the building is operated and maintained optimally
- Carefully manage Mobile Innovation Center pipeline and capacity planning for all incoming requests
- Support virtual events and assist Customer Engagement team in providing seamless experience to the external and internal customers.
- Collect and assess visitor feedback in a structured way in the form of quarterly business reports to DHL management
- Establish and ensure compliance to standard operating procedures for the Customer Experience function at the Mobile Innovation Center
- Manage the Mobile Innovation Center operations budget and ensure smooth invoicing
- University Degree required – typically BS/BA in related discipline and at least 5 years’ experience in related field
- Passionate about driving excellent customer service
- Strong background in hospitality, marketing, or event management
- Sound operational and process management skills
- Aptitude to manage technology and equipment
- Advanced user of MS Office suite
- Intercultural knowledge and understanding
- Strong communicational skills
- Fluent in written and spoken English & Arabic. French is a plus
0049 (0) 228 189 47713.
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If you are interested in the position above, please send your application/Kurzprofil to the following mail address:
arno.schmaul@deutschepost.de
Abt 1R2 Arbeitsplatzvermittlung, Zentrale
GL82415
Location: Dubai, Dubayy, United Arab Emirates
Category: Sales and Business Development
Required: Professionals
Employment Type:Full-time, Permanent
Customer Solutions & Innovation
DHL Worldwide Express (Dubai) LLC
