Company Description
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
Job Description
Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
- To work as a team with colleagues in all departments, to ensure timely service and a smooth-running operation.
- To understand and adhere to all hotel policies and Standard Operating Procedures regarding guest service, how to run the operation, and personal discipline and grooming.
- Check out with your Supervisor before leaving your station or the floor for any reason
- To have a full knowledge of the services and facilities provided by the hotel in order to answer any questions the guests may have.
- Follow all safety policies to ensure a safe work area
- Follow all reasonable work-related requests made by a Manager or Supervisor which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the Hotel
- Maintain your station in accordance with standards at all times
- Develop a complete knowledge of menus
- Learn and correctly use the Point of Sale equipment and follow procedures
- To maintain strict security measures when entering guest rooms, to maintain the privacy rights of our guests.
- Actively participate in all training meetings, to continually develop professional skills and increase guest satisfaction.
- Clean and break down trays in dish area, watching for condiments, salt, pepper, sugars, salt & pepper, etc.
- To ensure that the front or the restaurant is always covered, and that the entrance to the restaurant is as welcoming and attractive as possible.
- To check each table to ensure that it is clean, and fully set up before any guests are seated at the table.
- To check with guests to get feedback on the quality of their experience. Share any problems that arise with outlet managers, but try to take care of the problem at once.
- Pitch in and help in service whenever the need arises
- Work with the Cashier and relieve Cashiers on break
- To understand and adhere to Beverage Department Standard Operating Procedures and to always be looking to recommend improvements to those procedures.
- To professionally set up bar at the start of opening, including liquor, icing, glassware, juices and garnishes.
- To process drink orders in proper calling order, to check for correct number of drinks and manage billing quickly and efficiently.
- To make all cocktails in accordance with Anantara Resorts & Spas standard beverage manual, using full standard measures
- Bar professionals will receive and check liquor against previous shift’s requisitions. Any discrepancies with the receiving order should be brought to the attention of the Outlet Manager.
- Assist with cleanup - mopping floors, removal of cans and bottles, general cleaning of rails and counters, removal of melting ice in bins
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Recent Jobs here!Qualifications
- High School diploma
- Previous experience in Food & Beverage/Restaurant operations
- Passion for excellent service
- Excellent team player
