Job Description
- To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
- To know the competitors and to gather information about their activities and sales.
- To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
- To know the competitors and to gather information about their activities and sales.
- To maintain appropriate stock level for the smooth run of the reservations operations and to initiate requisitions accordingly.
- To share daily activity highlights with the supervisor and manager including internal and external guest opportunities.
- To maintain an atmosphere of high morale and a happy working relationship among the team.
- To respect schedules, terms and deadlines as agreed with the Management.
- To support reception training in reservation techniques and procedures.
Requirements:-
- Reservations background in a 5*or 4 * stars hotel property.
- A French or Arabic Language is an advantage.
- Worked in the same Reservations Agent Role at least 01 years.
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Location: Dubai, United Arab Emirates
