ABOUT THE JOB
Reference Code: 44300Client Service Executive
Dubai, DU, AE
Permanent
WHO ARE WE?
- A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment!
- Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise.
- At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.
Do you match this profile?
Do you have previous client service experience in luxury retail?
Are you highly product and client-focused, results-driven, and organized?
Are you a supportive team player, positive and constructive at all times?
If so, apply for this job!
What do we expect from you?
- You will be the main point of contact for the regional markets to support the day-to-day client service activities and stock repair needs across regional platforms, boutique workshops, external workshops, and partners.
- You will ensure the good execution and the quality of the interventions done by RCS and external workshops.
- You will liaise and support complex complaints management between the Client Call Center and retail network and partner boutiques.
- You will coordinate the follow-up of technical performance reporting by the Client Service Dashboard activities.
- You will Ensure Client service requests on the boutique level such as jewelry cleaning & shining and strap exchange services are properly executed.
- You will Participate in Client service-related trainings for the boutique network.
- You will ensure the optimum quality of boutique stock at all times.
- You will support the organization of boutique workshop openings and participate in various projects aiming at improving the overall client experience (such as CRM campaigns, pick-up, and delivery, and eCommerce.
- You will be the Ambassador of Maison at all levels!
By joining the Maison, you are joining a team in which professional development is one of our main focuses.
More than a job… it’s an experience!
See other recent Jobs here!
The recruitment process:
Apply onlineIf your profile matches our search, you will be contacted by our HR team for an interview. Otherwise, you will receive an email to inform you that your application has not been successful.
You will meet with the HR, Client Service Manager, and Operations Director.
