Description
No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.
Come join us to live well, work better, and be the best.
About the role:
We are currently looking for a Service Advisor to be based in Dubai, UAE to be part of our Aftersales Department. The role is expected to receive customers, note down exactly what the job requires, provide estimate with job explanations, prepare job cards, follow up the jobs in the workshop, take approvals for additional repairs, inform any delays, deliver the vehicle, and explain the invoice to customers.Your key responsibilities are as follows:
- Attend to the customers in a friendly manner while collecting accurate data of the problem for quick resolution at the workshop.
- Ensure adequate number of Repair Order as per the business flow while accurately providing proper cost and time estimate to the customer.
- Provide clear explanation of the invoice details and job done.
- Deliver the vehicle in person to the customer.
- Obtain high standards of Customer Service Value through Resolution of Customer concerns at the earliest time and ensures satisfaction.
- Ensure Completion of dealer certification requirements.
About you:
- Diploma or Bachelor of Automobile /Mechanical Engineering
- Minimum of 3 years of experience as a Service Advisor
- Full understanding and experience of Automotive dealer / distributor business processes
- Working knowledge of MS office and ERP software
- Experienced in customer handling skills
- Excellent English good communication skills
Ref: BM
#LI-POST19
We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
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Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
