Company Description
For travellers seeking freedom, independence and space. Oaks Hotels & Resorts offers spacious contemporary serviced studios and suites across Australia, New Zealand, Asia and the Middle East. Effortless short or long stays unfold with peace of mind and all the essential comforts.
Job Description
- Organize daily incoming correspondence, make preliminary assessment and handle and respond as appropriate
- Compose and prepare routine correspondence and prepare simple interpretation of documents and correspondence if requested
- Prepare, assemble and distribute various reports and documents. Receive and screen all incoming telephone calls, provide and receive information or refer the matters to the appropriate person to handle
- Keep calendar constantly updated to facilitate appointment and meeting schedules
- Establish and maintain various filing / records / database of business contacts, trace pending items and follow up as appropriate.
- Arrange for various meetings and take minutes
- Function as an administrative link to ensure that all parties receive the relevant information respectively
- Organize business travel arrangements and other duties as assigned
- To ensure the service delivered is in line with the best Oaks service standards
- To ensure that function rooms are set and ready for the function well in advance
- To attend pre-service briefings are completed and take responsibility for personal grooming
- To ensure that the operating equipment of the hotel is maintained and looked after.
- To be a sales champion for the hotel, generating and following up on business referrals and potential sales leads to maximize business for the hotel. To work closely with sales colleagues in respect of requests for inspection, or care of walk-in potential clients
- To work as a team with colleagues in all departments, to ensure timely service and a smooth-running operation.
- To understand and adhere to all hotel policies and standard operating procedures with regard to guest service, how to run the operation and personal discipline and grooming.
- To have a full knowledge of the services and facilities provided by the hotel in order to answer any questions the guests may have.
- Follow all safety policies to ensure a safe work area.
- Follow all reasonable work-related requests made by a manager or a supervisor which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the hotel.
- Actively participate in all training meetings, to continually develop professional skills and increase guest satisfaction.
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Other Recent Jobs here!Qualifications
- Bachelor Degree in any field.
- Minimum 3 year experience in executive secretarial work in high volume and/or multi-unit Food and Beverage Venue
- Prior experience in the Food and Beverage industry preferred.
- Relevant food hygiene/health and safety licencing qualifications; food handlers permit desired.
- Effective telephone communication skills, and computer literate.
- Proficiency in English Communication.
