BRAND: adidas
LOCATION: Dubai
TEAM: Retail (Store)
Purpose & Overall Relevance for the Organisation:
Contributes to store profitability by ensuring KPIs for a defined area within a store are met or exceeded; coordinating team members to provide the best possible balance of service and operations, resulting in a leading shopping experience; and supervising and coaching team within a defined area of responsibilityKey Responsibilities:
- Allocates resources and organizes processes within his/her area of responsibility to drive efficiency and productivity in a variety of situations
- Has a working knowledge of the Retail KPIs and makes commercial decisions within his/her area of responsibility
- Tracks performance data for his/her area (e.g., best sellers, space allocation, etc.) and makes the necessary adjustments to drive productivity and efficiency
- Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model
- Actively supervises and coordinates his/her team to ensure all customers receive service
- Understands customer expectations and coaches his/her team to meet or exceed them at all times
- Uses advanced Category expertise and enthusiasm for the Brand to drive sales and customer loyalty in his/her area of responsibility
- Guides and trains all team members within his/her area of responsibility on basic core and seasonal product knowledge
- Creates an appealing, easy-to-shop environment for customers by coordinating his/her team to consistently execute visual merchandising and housekeeping standards in his/her area of responsibility
- Maintains a safe shopping and working environment by ensuring store‘s policies and procedures are complied with in his/her area of responsibility
- Ensures the product offer available to customers is maximized in his/her area of responsibility by coordinating product delivery from the stockroom to the floor and replenishment
- Supervises sales transactions are processed quickly and accurately, while adhering to cash protection procedures
- Minimizes loss by implementing, monitoring and tracking all loss prevention procedures
- Supports the recruitment, onboarding, training and development of the store team
- Coaches, motivates and inspires individuals within his/her area of responsibility to maximize their performance
- Actively collaborates and shares best practices to drive store team performance
- Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance
Knowledge, Skills and Abilities:
- Basic Microsoft Office skills
- Arabic fluency is preferable
- Airport Experience is preferable
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Requisite Education and Experience / Minimum Qualifications:
- Minimum 12 months work experience in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and comprehensive product, retail and industry understanding, [as well as with first supervisor experience]
- Intermediate numeracy and literacy and advanced verbal communication skills
