Job no: 523032
Employment type Full time
Property / Office: Emirates Palace, Abu Dhabi
Location: Abu Dhabi, United Arab Emirates
Department: Food & Beverage, Non-Management (Entry)
Main Responsibilities:
- Have a very good understanding of the outlet’s concept and food and beverage offerings including promotions and be able to verbally explain those to the guests.
- Display proper and professional phone etiquette and assure that all guest details and requests are clearly registered and communicated.
- Take reservations by phone, by email, through internet booking applications and in person and update the reservations system accordingly as per the standards in place.
- To reconfirm all reservations by phone or email at the set timely standard and schedule the reservations and planned seating arrangements with management prior to service period.
- Constantly update the reservation system with an accurate table count and ensure to update and reinstate all available tables as soon as possible.
- Welcome and escort patrons with the overall objective to delight and satisfy each and every guest and if needed she/he will assist and reasonably escort and direct the patron to other destinations within the hotel.
- Ensure accuracy of all menus: current, spelled correctly, clean and presentable and the menu paper is complete and distributed appropriately.
- Recommend and up-sell the initial beverage offering as per service sequence and forward effectively the order directly to the waiter in the respective station.
- Perform any tasks related to billing according to hotel standards and cashiering policies if required.
- Attend to any complaints of comments given by guests and if no resolution can be found refer the matter to the Outlet Manager.
- Any other duties, which may be assigned to you from time to time as directed by your Supervisor or Manager.
Requirements:
- High School qualification or equivalent is preferred.
- Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
- Experience as Hostess in a high-volume restaurant with highest levels of service is preferred.
- Minimum 2 years’ experience working as Hostess in a luxury hotel environment.
- Ability to understand guest needs and to deliver superior customer service.
- Ability to work long hours with a strong focus on operational excellence.
- Familiar with Table Management System procedures is preferred.
- Knowledge of bar service procedures and standards is preferred.
- Ability to understand the flow of service and handle multiple tasks effectively is preferred.
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Advertised: 21 Aug 2021 Arabian Standard Time
Applications close: 31 Dec 2021 Arabian Standard Time
