Job Purpose
- Plan and execute the administration function within the Global Contact Centre related to planning and management of the departmentJob Accountabilities:
- Coordinate and manage admin activities within the Global Contact centres and be a point of contact for all sites related to the Contact Centre- Preparation for meetings which includes but not limited to setting up meetings, minute-taking, presentations etc;
- Organising weekly/ monthly business reviews for internal and external stakeholders as and when required
- Oversees leave management for management staff and ensure accurate maintenance of records through close coordination with the Resource planning team. Ensure that the system is used effectively and that any issues are addressed with the respective stakeholders.
- Update the HRDirect system with appreciation certificates awarded to staff are current and are accurately reflected
- Liaising & maintaining quotations of products through the iProc system with internal stakeholders & raising the needful requisitions in a timely manner
- Generating various reports and distributing the same to management and other relevant internal stakeholders
- Plan and assist with the execution of adhoc assignments liaising with relevant internal stakeholders and provide updates to management on the progress and of any concerns that needs escalation. Also assist with various staff issues, from meeting and supporting wherever required.
Qualifications & Experience
Qualifications:12 Years schooling or equivalent
Knowledge/skills:
- Experience in an administration environment- Should be proficient on MS packages
- Company systems (TER/ROS), HR Direct & Resource Management Systems
