Job Information:
- Participate in the formation of a customer identification and customer service team.
- Development of customer service processes, continuous monitoring of the established processes, formulation of development proposals.
- Develop development proposals to increase customer satisfaction.
- Continuous resource planning based on available reports.
- Close cooperation with peers.
- Lead the customer relationship team for digital finance-related mobile applications in the area:
- High-level and operational design of internal processes.
Job Requirements:
- Perform customer identification and customer due diligence tasks according to appropriate specifications.
- Mapping, evaluating and minimizing operational risks.
- Requesting and tracking customer documents, performing approval-related tasks.
- In addition to actively participating in the further development of applications, preparing analyzes, briefings, presentations and decision-making materials for senior executives.
- Analyzes and professional articles on the digitization of the financial sector and the application of innovative technologies.
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Location: Dubai
