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Sales and Service Officer– 0000H219
Some careers prize diversity more than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.
We are currently seeking an ambitious individual to join our Wealth and Personal Banking team, working together with colleagues to define, manage and achieve divisional business targets.
In this role, you will:
A branch based customer facing role primarily focused on generating revenue by meeting customer needs to personal banking and Advance customer segment, may provide service where required.
Providing consistently excellent customer experience and encouraging customers to use additional channels where appropriate to ensure delivery of the proposition. Undertakes all product sales including material risk products (with specific certifications both internal and regulatory) using EDRAS based sales process to discover customer needs. Providing referrals to both Wealth Sales and Branch Specialists based on customer needs.
Listed below are the outcomes performed by this role that directly align with key business goals. All performance should be in support of achieving these outcomes:
- Engaging and Discovering Customer Needs on Branch Entry
- Acquiring New to Bank Customers
- Deepening Relationships with Customers
- Delivering Service Excellence
- Promoting and Delivering Multi-Channel Engagement
- Supporting the Branch
- Protect the Bank - through vigilance against fraud, knowing your customer, adhereing to regulations/policies and minimising operational risk
Requirements
To be successful in the role, you should meet the following requirements:
Knowledge & Experience
- Bachelor’s Degree
- Proven ability in customer service and building customer relationships
- Ability to identify customer needs and influence customers to take appropriate action to meet their needs
- An understanding of HSBC’s Credit Policy and Lending Guidelines
- A broad knowledge of financial planning and defining customer needs
- An understanding of the needs of the mass affluent customer segment in general
- A full understanding of referral processes
- An understanding of the Premier, Advance and Personal Banking Propositions
SKILLS
- Excellent customer service skills
- Strong verbal and written communication skills
- Customer driven with a strong focus on quality of service
- Proven ability in making lending decisions in accordance with bank policy and guidelines
- A clear understanding of how value is created within the Premium segment, both for customers and the bank
For further details and application information please visit our careers site, searching under reference number 0000H219.
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You’ll achieve more at HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hong Kong and Shanghai Banking Corporation Limited.
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