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| TitanSkill Staffing - Dubai |
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Job Title : Community Officer
Job Type : Full Time
Salary : Negotiable
Qualification : Any Graduation
Location : Dubai
Country : United Arab Emirates
Job Duties and Responsibilities:
- Analyse first response outcomes and recommend procedures to improve service recovery, investigative methods and prevent future reoccurrence.
- Communicate clearly and concisely on behalf of Airways across all social media channels to promote the Company’s online presence and enhance the Company’s brand image.
- Identify trends and hot topics relevant to the opportunities within the Online Social Media community to optimize and raise the reputation of, as well as drive sales leads, awareness and engagement.
- Communicate directly with Guests in an empathic and timely manner with the aim of resolving their issues and retaining their future business.
- Using defined KPI’s, share Guest feedback in a positive way with key stakeholder to identify and inform opportunities to improve standards and procedures, to promote as a caring airline.
- Liaise with outstations in all matters relating to interaction handling, with a view to assisting the stations with live issues.
Job Requirements and Qualifications:
- Minimum Diploma
- Minimum of 3 years of work experience within relevant field.
Application Procedure:
Click the link below to visit and read the original announcement on the recruiting organization's website and apply with your recently updated CV.
