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| voco dubai |
About Us
At voco™, we’ve created a new hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our new family of hotels are connected by their own sense of style and individual character – and that’s something we make the most of. Finding the perfect mix of reliability and new experiences. Because we believe that when you respect individuality life gets interesting. At the heart of every great stay is a great host. We think the trick to hosting is to take the time to understand what your guests need, and want. So before they arrive, we find out more about them and how we can make their stay better. Whilst they are with us we give tempting recommendations of our favourite drinks or food, or tips for local experiences that they won’t find in any guide book.Your day to day
Attend review of daily event sheet with Bell Captain and be familiar with all VIPs. Be knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/city to provide accurate information. Welcome guests and assist in/out of vehicles by opening doors in a gracious and courteous manner. Extend particular assistance to children, elderly and disabled. Inform guests of vehicle parking procedures, if necessary, and direct Valet Parkers accordingly. Assist Valet Parkers in issuing valet ticket to guests. Direct flow of traffic at hotel driveways ensuring maximum safety. Coordinate with security for the strict implementation of safety procedures. Handle guests’ luggage promptly and professionally, using safe handling techniques. Deputize for Bell Attendant when necessary in retrieving/loading guest items from cars, busses, vans and carts. Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items to hotel lobby. Ensure that all luggage are retrieved and loaded/unloaded on to/from correct vehicle with guest. Always re-confirm with guests that correct number of luggage had been loaded/unloaded before allowing the vehicle to move. Require physical stamina to stand, lift, carry and walk continuously during shift. Take endorsement from previous shift and follow up on any outstanding matters. Ensure that matters needing follow-up are endorsed to succeeding shift. Constantly strive to please all guests with whom he may come into contact during his/her working hours. Ensure that he/she provides a courteous and professional service at all times. Maintain an atmosphere of tranquillity. Ensure to provide a courteous and professional service at all times. Ensure that guests are assisted on their transportation requirements.What we need from you
Proper etiquette – successful doormen are polite and friendly, making people feel at ease right away. They greet everyone who comes in, and they use interpersonal sensitivity to proactively offer their services when needed. Respond to queries positively. Customer service – committed to creating an excellent customer experience, doormen answer inquiries thoroughly and accommodate requests while remaining firm about rules and policies. Listen carefully, apologize for the problem and offer assistance to resolve it. If after offering alternatives, the problem has not been resolved to the guest’s satisfaction, obtain assistance from a supervisor or manager. Have a friendly and sincere nature. Safety awareness – doormen must be able to recognize signs of potential danger and enforce safety measures. Attention to detail – being observant is a key characteristic of doormen, since they monitor deliveries, building premises, and everybody coming in. Beyond safety concerns, remembering details helps them connect better with people, especially residents or recurring customersRecent jobs in UAE 2021
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