Description
The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.POSITION SUMMARY
- Responsible for assisting the Accounts Receivable Supervisor in ensuring the hotel’s credit policy is adhered to thereby providing optimum protection of the hotel’s receivables and collect ability to maximize cash flow.
- Aim for current + 30 days aging for debtors to exceed 90% and ensure timely billing of accounts and maintenance of receivable records.
- Perform any other reasonable duty assigned by the Accounts Receivable Supervisor, the Deputy Director of Finance or the Director of Finance.
General Tasks
- Balance guest ledger daily before transferring unsettled guest balances to City Ledger, posting, editing and updating to accounts receivable system. Direct bill accounts transferred to the City Ledger must be billed on a timely basis, preferably the same day.
- Balancing / posting daily payments and reconciling short payments.
- Research and respond to guest queries either by phone or correspondence. Disputed guest accounts must be resolved on a timely basis, preferably the same day. Staff City Ledger accounts – staff should retain a copy of all outlet receipts, which should minimize the number of queries.
- Ensure timely billing of invoices and statements per credit policy.
- Credit card billings must be controlled separately from other receivables to ensure payments are properly credited and reconciled with receipts. If Electronic Data Capture (EDC) facility is used, ensure summary reports agree to amounts credited to bank account. Research and resolve central billing charge back.
- Prepare and input journals for transfers between debtors accounts
- Liaison with reservations, sales and front office staff daily (regarding rates, etc.) to reduce potential invoice errors. In addition discuss disputed accounts and reason for same.
- Preparing and distributing invoices of Employee City Ledger accounts promptly.
- Reconcile Advance Deposits for Banquets and Accommodation.
- Process travel Agent commissions daily for preparation of travel agents cheque listings to be forwarded to the Citibank for processing.
- Investigate and respond to travel agents commission queries for Credit Meeting.
- Raise monthly rebates for clearing accounts.
- Raise monthly charges for rental accounts if any and ensure timely payment.
- At month’s end, write off overdue after departure (greater than 60 days), guaranteed no show accounts and provide for travel agents commission and employee discounts.
- Reconciliation of total City Ledger accounts to the General Ledger each month.
- Regularly arrange storage of City Ledger documentation and appropriate Accounts receivable computer reports.
- Record no-show billings and review on a monthly basis.
- Treatment of guaranteed no-shows to be discussed with Assistant Financial Controller / Director of Finance who will decide if they are to be billed based on guest history, company, occupancy, etc.
Policies and Procedures
- Maintain confidentiality of proprietary materials and information.
- Protect the privacy and security of guests and coworkers.
- Follow company and department policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.
Guest Relations
Address guests' service needs in a professional, positive, and timely manner.Communication
- Speak to guests and co-workers using clear, appropriate and professional language.
- Answer telephones using appropriate etiquette.
- Talk with and listen to other employees to effectively exchange information.
Working with Others
- Support all co-workers and treat them with dignity and respect.
- Develop and maintain positive and productive working relationships with other employees and departments.
Physical Tasks
- Enter and locate work-related information using computers and/or point of sale systems.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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Posting Date Sep 27, 2021
Job Number 21108687
Job Category Finance & Accounting
Location The St. Regis Saadiyat Island Resort Abu Dhabi, Saadiyat Island, Abu Dhabi, United Arab Emirates, United Arab Emirates
Brand St. Regis Hotels & Resorts
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N
